Refund policy

At The Wander Circle, we aim to offer a smooth and transparent shopping experience. Please read our policy carefully before placing an order, as it outlines how order changes, cancellations, returns, replacements, and refunds are handled.


💬 Order Modifications

  • Orders can be modified within 4 hours of placing the order by emailing us at 📧 support@thewandercircle.com

  • Modification requests after 4 hours cannot be guaranteed

  • Once an order is dispatched, modifications (address change, product change, etc.) will not be possible

💬 Order Cancellations

  • Orders can be cancelled within 2 hours of placing the order by emailing us at 📧 support@thewandercircle.com

  • Cancellation requests after 2 hours will not be accepted
    Once an order is dispatched, it cannot be cancelled

🔁 Exchange & Replacement Policy

We offer exchange or replacement only in the following cases:

✅ Eligible Cases

  • Product received is damaged upon delivery

  • Incorrect product received

  • Manufacturing defect

  • Product received with visible issues verified by our team

To initiate an exchange or replacement, the customer must provide:

  • A clear unboxing video showing:

    • The sealed package

    • The shipping label clearly visible

    • The package being opened in one continuous video

    • The issue visible immediately upon opening

📌 Important:

Images or videos shared after the product is already opened will not be considered sufficient for verification.


⚠️ Non-Exchange / Non-Replacement Cases

Exchange or replacement are eligible till 7 days of delivery of products and will not be applicable in the following situations:

🚚 Delivery Failure or Return-to-Origin (RTO) Due to Customer Reasons

Including but not limited to:

  • Refusal to accept the parcel

  • Customer not available at the time of delivery

  • Not responding to calls or messages from the delivery partner (up to 3 delivery attempts)

  • Incorrect or incomplete delivery address

This applies to both prepaid and Cash on Delivery (COD) orders.

Once an order is dispatched and delivery is attempted, logistics costs are incurred and the order becomes non-exchangeable and non-replaceable.


📦 Order Marked Delivered but Not Received

If an order is marked as delivered by the courier partner:

  • We will raise an investigation with the delivery partner

  • If delivery was completed via OTP verification, it is treated as a confirmed delivery

  • Refunds or replacements cannot be initiated once OTP verification is completed

⚠️ Please do not share the delivery OTP unless the parcel is physically received.


⏳ Delays & Operational Issues

In rare cases involving:

  • Courier partner accidents

  • Shipment loss

  • Operational or logistics disruptions

We may, at our discretion:

  • Re-ship the product

  • Share a revised delivery timeline

Each case is handled individually with transparent communication.


💸 Refund Policy (Limited & Exceptional Cases Only)

At The Wander Circle, we follow an exchange or replacement–first approach.

Refunds are not the standard resolution and are offered only in rare, exceptional situations mentioned below.

✅ Refunds Are Applicable Only If:

A refund will be issued only in the following cases:

  • The shipment is confirmed lost in transit by the delivery partner

  • The parcel becomes non-trackable for an extended period and is officially declared lost

  • The Wander Circle is unable to fulfill or deliver your order within 4 weeks from the order date due to operational or logistical constraints

In such cases:

  • The refund will be processed to the original payment method

  • The amount will be credited within 5–7 working days after confirmation


    📌 Important: There is no exchange and replacement request will be entertained after 48-72 hours of delivery.

📨 How to Raise a Support Request

Please email us within 24 hours of delivery at:

📧 support@thewandercircle.com

Include:

  • Order ID

  • Clear unboxing video (mandatory for refunds)

  • Images/videos (for replacement cases)

  • A brief description of the issue